Improve Your Repair & Replacement Process

Anyone who needs to repair or replace a residential or commercial glazing installation needs a Self Cleaning Glass Detector for these reasons:

Order the Same or Better: Inspect the window to determine if the previous installation had the new self cleaning coating protection. The coating is invisible to the eye but hard on the shoulders if you don't have it. Your customer will be extremely upset if they previously had the coating on their windows and do not have it after the replacement.

Reduce or Stop Missorders: Ensure you order what is needed and you receive what you require. This coating cannot be added after the installation therefore you will be forced to eat the window cost.

Prove to the customer they received what they ordered: Customer satisfaction is important in today's environment especially in obtaining return business.

These units are low-cost, battery operated, lightweight, and extremely simple to use.

Anyone who needs to repair or replace a residential or commercial glazing installation needs a Solar Measurement tool for these reasons:

Order the Same or Better: Inspect the window to determine whether the window is clear or includes any energy efficient coatings such as hard coat, soft coat, or applied films. We also recommend the AE4600 Low-E detector for this application.

Reduce or Stop Missorders: Expanding government energy regulations require that only soft coat Low-E coatings be used in some states. Ensure you order what is needed and you receive what is required by law.

These units are low-cost, battery operated, lightweight, and extremely simple to use.

EDTM, Inc. Solar Meters measure the Solar light spectrum from UVA through near infrared. The SP1065 and SP2065 can measure BTU/hr-ft2, W/m2,and perform transmission measurements from 0-100%.

Fading and damage due to UV light can be reduced by UV coatings or film installations.
Anyone who needs to repair or replace a residential or commercial glazing installation needs a UV Measurement tool for these reasons:

Order the Same or Better: Inspect the window to determine its present UV protection. Review your installation's needs; often times better UV protection is needed for furniture, pictures, and other valuables.

Reduce or Stop Missorders: Ensure you order what is needed and you receive what you require.

These units are low-cost, battery operated, lightweight, and extremely simple to use.

EDTM, Inc. UV Meters measure the UVA spectrum from 360-400nm. The UV1265 and UV1365 can measure mW/cm2, from 0-100% and provide temperature measurements.

Anyone who needs to repair or replace a residential, commercial or automotive glazing installation needs a Visible Light Measurement tool (VLT or Tint Meter) for these reasons:

Order the Same or Better: Inspect the window to determine its amount of visible light transmission (glare or tint level). Know your installation's needs because often too much or too little light can lead to significant customer dissatisfaction.

Reduce or Stop Missorders: Ensure you order what is needed and you receive what you require. This is especially important in automotive tint applications where state laws are applicable.

These units are low-cost, battery operated, lightweight, and extremely simple to use.

EDTM, Inc. Visible Light Meters measure the Light spectrum from 400-700nm for accurate VLT and tint meter measurements. The power measurements are calibrated using a National Institute of Science and Technology (NIST) traceable standard. The VP1165 can measure W/M2, from 0-100% and provide temperature measurements.

The repair and replacement process should be treated as an informational and sales process - Your customer needs to be informed why new window technology in Low-E coatings, etc. will make a significant energy and comfort difference to your customer.

Many sales presentations are made with the "used car/trust me" approach, but today's technology truly makes a difference. Place the "Residential Windows" book on the table in front of your customer and tell them that the US Department of Energy and Energy Cooperative groups give credence to credibility and integrity and point out why it is worth the investment to upgrade their window quality.

An overall good approach for your new sales people is explained clearly in the book "10 Steps to High Definition Selling."